Menu
Business people brainstorming business concepts in the workplace - Conflict Resolution For Managers & Supervisors
a stack of orange and white books with text overlay of different training topics related to the professional workforce.
Browse hundreds of training topics to elevate team performance.
a laptop and phone with course training text on the screen.

Learn about PTR’s interactive course workbook for different learning styles.

Professional African-American woman training instructor smiling with overlay text.

PTR instructors are experts at delivering engaging, professional training.

Conflict Resolution for Managers & Supervisors

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

This highly energetic program teaches supervisors and managers how to utilize the power of compromise, the art of communication, and the strength of synergy. You will learn to handle anger and confrontation, strengthen relationships, and effectively negotiate minor disputes and highly charged arguments. You will immediately see a difference, and your workplace will be happier, more enthusiastic, and more positive.

Learning Objectives »

  • Understand conflict and how it affects your team.
  • Use a proactive approach to managing conflict.
  • Defuse anger and confrontation.
  • Apply techniques for negotiating and resolving conflict.
  • Build consensus and develop a positive workplace.

Course Agenda

Understanding Conflict

  1. Sources of Conflict
  2. High Costs of Conflict
  3. Warning Signs
  4. Perception Check
  5. Preventative Measures

Managing Conflict

  1. Conflict Resolution Strategies
  2. Negotiating Conflict
  3. Principled Approach to Cooperation
  4. “I” Language
  5. Empathy
  6. Responding to Criticism
  7. Handling Difficult Employees
  8. Directing Anger and Hostility
  9. Preparing FAST for Conflict Resolution
  10. Standing in the “And”
  11. Directional Dialogue

Developing a Positive Environment

  1. Building Consensus
  2. Techniques for Building Consensus
  3. Barriers to Building Consensus
  4. The 3 “R”s of Team Building
  5. Conflict Chain of Command
Business people brainstorming business concepts in the workplace - Conflict Resolution For Managers & Supervisors

Conflict Resolution for Managers & Supervisors

Formats ⟩  Live Virtual: 4 hrs./1 Day  |  In-Person: 6 hrs./1 Day

This highly energetic program teaches supervisors and managers how to utilize the power of compromise, the art of communication, and the strength of synergy. You will learn to handle anger and confrontation, strengthen relationships, and effectively negotiate minor disputes and highly charged arguments. You will immediately see a difference, and your workplace will be happier, more enthusiastic, and more positive.

Learning Objectives »

  • Understand conflict and how it affects your team.
  • Use a proactive approach to managing conflict.
  • Defuse anger and confrontation.
  • Apply techniques for negotiating and resolving conflict.
  • Build consensus and develop a positive workplace.

Course Agenda

Understanding Conflict

  1. Sources of Conflict
  2. High Costs of Conflict
  3. Warning Signs
  4. Perception Check
  5. Preventative Measures

Managing Conflict

  1. Conflict Resolution Strategies
  2. Negotiating Conflict
  3. Principled Approach to Cooperation
  4. “I” Language
  5. Empathy
  6. Responding to Criticism
  7. Handling Difficult Employees
  8. Directing Anger and Hostility
  9. Preparing FAST for Conflict Resolution
  10. Standing in the “And”
  11. Directional Dialogue

Developing a Positive Environment

  1. Building Consensus
  2. Techniques for Building Consensus
  3. Barriers to Building Consensus
  4. The 3 “R”s of Team Building
  5. Conflict Chain of Command
PTR Training uses 'cookies' to improve your website experience. View our Privacy Policy for details. By continuing, you agree to accept and adhere to our Terms of Use.